We know what you’re probably thinking: “Does this actually work?”
We get it — this is a new product. You haven’t tried it. There aren’t hundreds of reviews (yet). That’s why we created a trial that’s built on trust — from both sides.
This isn’t just a refund policy. It’s a collaborative test. A chance for you to try Twofold with zero risk — and for us to learn what’s working, what’s not, and how we can keep improving.
Note: This guarantee applies only to subscription orders. One-time purchases are not eligible.
The Deal
Use Twofold every night for 4 weeks.
Check in with us weekly.
If you don’t see a difference, we’ll refund your full order — no hassle, no weird hoops. Just honesty, on both sides.
Why nightly use matters
Twofold only works if it’s used every single night — just like brushing your teeth.
Skip a night, and sweat comes back. That’s not us being dramatic — it’s just how this class of treatment works.
To qualify for a refund, we ask you to commit to the full 4-week routine. Not just for us — but so you can actually see what this treatment is capable of.
What you’ll do
1. Use the gel nightly for 4 weeks
This is the most important part. No skipping. No “I’ll double up tomorrow.”
2. Complete a quick check-in form each week
We’ll send these straight to your inbox. It helps us help you — and keeps you on track.
3. Fill out the final feedback form
At the end of 4 weeks, we’ll ask how it went — what worked, what didn’t, and what we can improve.
This final check-in is required to qualify for a refund.
Who is this guarantee for?
This program is for customers who commit to the 4-week trial through our subscription plan.
The guarantee is not available for one-time purchases.
In order to qualify for the Twofold money-back guarantee, customers must meet the following requirements:
- Have joined the program on or after July 21st, 2025 through a subscription purchase
- Have completed the full 4-week trial with consistent nightly use
- Have submitted weekly check-ins and the final feedback form
But how do you know I actually used it every night?
We don’t. And we’re not going to pretend we can.
What we can do is trust you — and ask you to honor the spirit of the guarantee.
In the final form, we’ll ask you to confirm that you used the treatment nightly, as directed. We’ll also ask about anything that got in the way.
This helps us make things better for the next person.
What if I miss a night or two?
We ask that you be honest. In the final form, we’ll ask you to confirm that you used the product nightly.
We understand life happens — if you missed a night or two but still feel like the treatment didn’t work for you, just let us know. We’ll review it - and we’d love to hear what got in the way of sticking with the protocol.
When can I request a refund?
You can request a refund only after completing 4 full weeks (28 days) of nightly use — and you’ll have up to 1 week after that to submit your final feedback and request a refund.
Here's the window:
- Earliest you can request: Day 28 after you receive your order
- Latest you can request: Day 35 after you receive your order
After Day 35, the guarantee period expires and refund requests will no longer be accepted.
Our wiggle room clause
We understand life happens. If you weren’t able to stick to the routine but still feel the product didn’t work for you, let us know. We’ll review refund requests case by case.
What if I can’t start or need to stop early?
We know things don’t always go to plan. If you’re unable to begin treatment after your medical review, we’ll issue a full refund — no sweat.
Just reach out. We’re real people, and our priority is making sure you feel safe, supported, and respected.
How do I request my money-back guarantee?
Send an email to hello@itstwofold.com with your refund request.
We’ll confirm your eligibility and process your refund within 7–10 business days.
Just make sure your request is submitted between Day 28 and Day 35 after receiving your order to qualify.
FAQ
What if I miss a night or two?
We ask you to follow the nightly routine, but if you slip once or twice and still feel the product didn’t work, just be honest — we’ll review your request case by case. It’ll also be helpful for us to know what got in the way of following the nightly protocol.
Can I keep the product after the refund?
Yes. Since this product was compounded specifically for you, we’re unable to accept returns.
Can I do the guarantee again later?
The guarantee is for first-time subscription customers only.
Is this available outside the U.S.?
We’re only available in the U.S.
Still have questions?
Reach out — we’re real people who sweat too.
hello@itstwofold.com
(628) 201-6812